The hotel industry is always going through changes that set the course for a profitable future. In recent years, mobile-driven technologies have gained prominence in the way hotels create and manage their workflow every day. The truth of the matter is that extensive mobile penetration has created an immense need for hotels to take a mobile-first approach to get ahead of their competitors.
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The prospective customers are now looking for their hotel stay by searching on their mobile devices. Hotel managers need to keep in mind that a mobile experience is their first point of contact with the guests and this is the only chance they have for making a good impression on the guests.
A hotel management system can help managers in creating a workflow that takes in account the mobile usage of their customers as well as their staff. The most profitable solution is to create systems that work on both sides of the front desk to ensure customers have a seamless interaction with the staff at all points.
There are many ways in which mobile technology can make it easy for customers to do everything from check-in, check-out, ordering room services, paying bills, and much more. Hotel software can help the team at the hotel in managing the ways in which mobile technology can be useful for the staff as well as the guests. The benefits of using mobiles as a key feature of the workflow are only limited by the imagination of the users.
How Can A Hotel Software Increase Mobile Adoption in a Hotel’s Workflow
In the current hotel scenarios, multiple properties are facing labor shortages that have not stabilized after the pandemic. In such times, a digital guest platform is crucial for the profitability of a hotel. Here are some ways in which guests can perform various activities without needing help from the staff.
- Guests can scan a QR code to access the restaurant menu
- Guests can skip the front desk and check in online to their rooms
- Guests can also make payments for their meals, drinks, or stay through their mobile phone
- A mobile phone can also act as a room key for the guests
- Guests can enhance their hotel stay experience by using their phones for scanning and making payments around the property.
It is easy to Customize a Hotel Software to Enhance the Productivity of Hotel Staff
In a hotel, the staff is busy with a number of activities. From managing the front desk to housekeeping duties, kitchen tasks, handling guest requirements, maintenance, and much more. With a mobile-first outlook, many of these tasks can be automated or done with greater efficiency and in time. Here are some ways in which the use of mobiles can help hotel staff improve their efficiency.
- Improved allocation of work to housekeeping staff as they get alerted the instant a room is vacated by the guests
- Housekeeping staff can mark a room as cleaned through their phone so that the room is added back to the inventory
- Hotel managers can get an exact information about the available inventory as room status gets updated in real-time
- A digital POS platform offers less errors in bookkeeping as compared to manual record management
- Hotels can make judicious use of their available staff by properly allocating staff duties through their mobile phones
- Automated tasks such as online menus and online payments reduce the stress on staff and saves valuable time
A Cloud Based Hotel Management System is the Right Step Forward
A hotel management system that is based in the cloud is the right choice for properties that want to offer their guests a unified experience all over the board. When guests use a mobile interface at one location of a hotel chain, cloud technology allows guests to get the same experience at another location of the same hotel chain.
Another benefit of using a cloud based hotel management software is that guest profiles can be shared across the location of the hotel chain. Guests can get the rewards and benefits at all properties that belong to a hotel chain. These benefits ensure that guests develop a sense of loyalty towards the brand and choose the hotel as their first preference every time they want to book a hotel. Guests can also help to bring more business to the hotel through word-of-mouth publicity. In essence, cloud technology can help hotels to build a long-term relationship with the guests as they choose their hotels based on the kind of experience they had at the property.
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There are few things that separate profitable hotels from the hotels that struggle to make ends meet. The ability to move with the times and adapt to the latest technologies is the defining factor that adds to the profitability of a hotel. If you are a hotel manager that is looking to upgrade your hotel to the big leagues, look into a hotel software that offers value for money and features that will suit your hotel’s needs.
Summing up
At mycloud Hospitality, you can get access to a suite of hotel management systems that are designed while keeping in mind the needs of modern hotels. Whether it is a small B&B or a large chain hotel, the software can be customized to suit the needs of all kinds of properties. Developed by a team of hospitality industry professionals with ample experience, this award-winning hotel software is used by hotels all over the world. So what are you waiting for? You can schedule a free demonstration of the software today by calling +1-415-390-5039.
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Hello, I am a professional SEO Expert & Write for us Technology blog and submit a guest posts on different platforms- we provides a good opportunity for content writers to submit guest posts on our website. We frequently highlight and tend to showcase guests.
